Refund & Cancellation Policy
Last updated: 23 August 2026 · Applies to the Mock Interview booking service (₹199 per 1-hour session)
1. Cancelling Your Own Booking
Once a Mock Interview slot is booked and paid for, it is non-refundable — this applies regardless of when you cancel, including well in advance of your slot.
- Cancelling or unable to attend: no refund is issued. If you email us at least 24 hours before your slot, we'll do our best to move you to another available slot at no extra cost — but this is offered as a courtesy, not a guarantee, and is subject to slot availability.
- No-show (you don't join the session and didn't contact us in advance): no refund, and not eligible for rescheduling.
To request a reschedule, email hello@lte5ghub.com with your booking email and payment ID (from your confirmation email) at least 24 hours before your slot.
2. If We Cancel or Reschedule
If the interviewer is unavailable or we need to cancel/reschedule your session for any reason on our side, you will be offered either a full refund or a free reschedule to a new slot, whichever you prefer. This is the only circumstance in which a refund is issued.
3. Refund Processing Time
Where a refund is due under Section 2 above, it is processed via Razorpay to your original payment method and typically reflects within 5–7 business days, depending on your bank or payment provider.
4. How to Request a Refund or Reschedule
- Email hello@lte5ghub.com with the subject line "Refund/Reschedule Request".
- Include the name and email used at booking, and your Razorpay payment ID.
- We'll confirm eligibility under this policy and process it within 2 business days.
5. Non-Refundable Situations
To be clear: bookings are non-refundable once payment is completed, whether you cancel, don't attend, or are dissatisfied with feedback given during a session. Remember, this is a self-assessment mock interview, and interviewer feedback is a matter of professional opinion, not a right to a specific outcome.
6. Contact
Questions about this policy can be sent to hello@lte5ghub.com.
See also: Terms & Conditions · Privacy Policy